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Mac Unpacking Troubleshooting

If you have any difficulty following these instructions, please email info@imperfectsamples.com


1. Did you use Firefox with DownloadThemAll! to download your files, as per the recommendation? Don't worry if not, just move on to the next step. In the future please remember to use DownloadThemAll! or another download manager for a reliable and fast download experience.

2. Have all your product files completed downloading? Please ensure that ALL your product files have finished downloading before continuing.To do this, open firefox, click "Tools - > DownloadThemAll Tools -> Manager...", and you should see a window displaying 100% complete on all files.

3. Are all your *.rar product files in the same folder on your hard disk? Please ensure that ALL product files are in the same folder on your hard disk before continuing.

4. Are you using UnRarX to unpack your files, as per the installatino guide? If you haven't already installed it, click here to install UnRarX. Please ensure that you have downloaded and installed UnRarX before continuing.

5. Are you only running part1.rar ? Please ensure that you only run part1.rar - you do not need to run any other parts. Simply ctrl-click (or right-click) on part1.rar, select Open With -> UnrarX.

6. If you can confirm that you have done all the above, and you're still receiving an error when trying to unpack, please follow the instructions below.

  1. run the terminal (click on the magnifying glass at the top right corner, and type 'terminal' without quotes, press enter)
  2. in the terminal window, type "md5 " (with the space on the end but without quotes), and then drag your (*.rar) product files into the terminal window. Press Enter.
  3. wait a few minutes for terminal to reply. It will show something like "MD5 (/BraunschweigUpright.part1.rar) = 84cc656767f5......". Make sure you wait for it to give the codes for all files.
  4. Please copy and paste all the text into an email and send it to info@imperfectsamples.com. Please don't worry- we'll get you sorted quickly.
   


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